Return and exchange policy
1- The period of return and exchange is 7 days from the date of receiving the request.
2- For return and exchange, the product must be in the same original condition when purchased and in factory packaging only.
3- The guardian must ensure the appropriate age for toys and devices that require a specific age.
4- You must check the games that only work with an internet connection before purchasing.
5- In the event of any problems with the shipping cards, the customer must communicate directly with the agent.
6- The store bears all return shipping costs if the product does not match the description only.
7- The customer bears all the costs of the shipping value in return and replacement, except for the return due to manufacturing defects, which will be borne by the store.
8- Transferring the refunds to the customer takes 7 working days after the product arrives at our warehouse and is confirmed.
9 - Prepaid cards are sent immediately for electronic payments only.